Predict Customer Satisfaction with AI
Predict customer satisfaction with AI using customer and product data to allow pre-emptive measures of potential customer sentiment. This can be used in any industry dealing directly with the client such as retail, online stores, and other product-based business.
- Greatly reduces the time taken by companies to do a manual inspection of customer/product reviews allowing them to focus on more value-adding tasks.
- Limit human interaction with sensitive information such as customer data allowing more privacy and safety of data while at the same time allowing businesses to leverage these sensitive data more efficiently.
- Better customer satisfaction to the product they buy which would result in better overall reviews and sales in the long term.
- Product recommendation technique that caters to specific customers as the AI predicts customer satisfaction based on customer and product information before a purchase is made.
- Sentiment analysis of customer/product review more accurately as in current solutions, customers can give low ratings even when their reviews are actually positive.
- Targeted marketing allows sales managers to focus on higher potential customers based on their information.